Where should I store my wireless router or access point? While we recommend to avoid guest networking, if you would like to utilise a guest network, I would recommend engaging a network specialist who can help provide a business grade guest network so it doesn’t impact Lightspeed. When a printer is connected to your Router or Wall Point (and DHCP is enabled), it will give you an IP address after holding the reset button for 3 seconds.Ĭreating guest networks on the same network you use for Lightspeed (& your Printers!) can mean that when your venue gets busy and lots of guests are using your Guest Network, it can impact the reliability of Lightspeed POS System. The main device most Lightspeed Customers will have connected to their local connection is their printers (some customers will also connect their payment terminals like Tyro for the most stable connection) If you find that your connection gets lower when you walk to one of your tables then you may need an Access Point to improve your connection in that area. It’s simple, press Start and walk around all parts of your venue where you will be taking orders, the points will go up and down as the connection gets stronger & weaker based on the strength of the signal at that time. Testing your Network How do I test my internet connection? Download the below application for iOS. If they are planning to take orders in other parts of your venue (such as Table Service), make sure that your device is able to receive full reception in that area (see later in the guide for steps on testing your network) There should be stable internet wherever you are planning to take orders in you venue These services require reliable internet with minimal/no dropouts in your connection (when a dropout occurs, it will take the Lightspeed app offline causing issues with the Devices & Services listed above) Online Ordering Services (such as Lightspeed Ordering, Lightspeed Delivery, Mobi2Go, Bopple, Loke, OrderUp!, Mr.Yum & Me&U) Lightspeed Bump Screen (powered by Bump-It) Integrated Payment Terminals (such as Tyro, Westpac, Albert) Lightspeed Application & Lightspeed Display The internet refers to when data is sent from your device (Lightspeed POS) to another device or service outside of your own network. We recommend looking to add a strong capable wireless access point to handle your WIFI to greatly improve your connection stability (We sell a great model on our Online Store that our Hardware Team can help you with) If possible, try and limit the number of non-POS critical devices connected to your local network (eg: Sonos) This guide will go through the differences between the WIFI that powers services like your online ordering and reporting and the fixed connections that power your printing along with some ways in which you can validate if your networking is sufficient & able to provide a stable experience on Lightspeed POS.ĭifferent types of Networking Local NetworkĪ Local network (also called LAN) represents the devices that are connected to your router, this data isn’t sent over the internet, Lightspeed communicates with these devices via the connection on your register device (WIFI or Ethernet) and the connection of the device connected to your router via Ethernet cable (Eg: Printer) DevicesĪll devices should connect either directly to their wireless router via Ethernet Cable or they should have an ethernet port installed into the wall where the printer will be placed by an Electrician.Īvoid using a wireless ethernet adapter or wireless router to connect to printers wirelessly. Your hardware peripherals (such as payment terminals & printers) will also require stable networking. Lightspeed is a cloud-based point of sale system, as we continue to innovate and add new functionality to our platform, a number of these new features will require stable, reliable networking.
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